10 Rules For Good Customer Service

Think about the last time you had a negative buying experience. Negative buying experiences are almost always linked to shoddy customer service. Armstrong customer service is a business imperative. Assuming that it is not difficult if you and your staff to achieve these 10 basic rules:



1.Commit to quality service: Anyone in business will be devoted to creating a positive experience for the customer

2.Know your customers: Talk to customers about their experience of holding and listening to their complaints. Try to learn everything you can about your customers a tailored approach to service their needs and buying habits. This mat can root of dissatisfied customers.

3.Know your products: Know your company's products, services and back inside and out.Update FAQ page and change regularly. Try to anticipate what kind of questions customers will ask.

4.Treat people with courtesy and respect: Remember that every time you, your employees and your colleagues in contact with a customer - whether it be via e-mail, telephone, written correspondence or face-to-face meeting - the interaction leaves an impression with that customer. Use conciliatory phrases - "Thank you for your order," "You're welcome," and "It's been a pleasure to help you" - to demonstrate not only your commitment to customer satisfaction, but your dedication to courtesy.

5.Don’t leave customers in limbo:Customers want immediate resolution, and if you can give it to them, you will probably win their repeat business. Repairs, Quotes, and e-mail should be handled with a sense of urgency.

6.Assume that your customers tell the truth: Most customers do not like to complain, in fact, they will go out of the way - maybe all the way to a competitor - to avoid it. Although it may appear that the customers is to manipulate a situation to their advantage, it is to your advantage to give them the benefit of the doubt.

7.Never argue with a customer: You know very well that the customer is not always right. Research shows that 7 out of 10 customers will do business with a company again if the company adopts a complaint to their advantage.

8.Focus on making customers — not on sales: Remember to keep a client's business is more important than closing a sale. Research shows that it costs six times more to attract a new customer than it does to retain an existing one. To ensure that you accurately track your customers, your company want to invest in CRM software.


9.Always provide what you promise:If and when you fail to keep your promise, apologize to the customer and offer some form of compensation, such as a discount or free shipping. Failure to do this and you lose both credibility and customers. If you guarantee a quote within 24 hours, offered in a day or less.

10.Make it easy to buy: Eliminate unnecessary paperwork and forms to help people find what they need, explain how products work and do what you can to facilitate transactions. The buying experience at the shop on your website, or through the catalog should be as simple as possible.