Free shipping - Zappos.com

Zappos.com

Free shipping BOTH ways, 365-day return policy, 24/7 customer service. Millions of men's shoes, women's shoes, girl's shoes, boy's shoes, handbags...

Type: - Private
Founded: - 1999
Headquarters: - USA
Key people: - Tony Hsieh
Alfred Lin
Industry: - Retail
Products: - Shoes, handbags, eyewear, apparel, accessories
Revenues: - $1 billion {2008}
Employee: - 1500+


Zappos uses a loyalty business model and connection selling. The main source for the company’s fast growth has been repeat customers and many languages in his lips recommendation. In 2005, the President indicated that 60% of customers were saying again buyers.

Zappos has a stated aim to give the top service in the industry. Their service promotes such profit as:

* Free delivery both ways
* A 365-day arrival
* A call center is always open


Zappos claims to place great importance on business culture and values. The company publishes a "Culture Book" yearly, which consists of contributions from workers telling what the company culture wealth to them. According to the company, the key value to "transport champion during service."